IT Security Policy

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IT Security Policy


Information Technology (IT) is an integral and critical component of The Simple Pharma Company's ("SP") daily business. This policy seeks to ensure that the IT infrastructure efficiently serves the primary business functions of SP, provides security for the organisation and members' electronic data, and complies with National Cyber Security Centre (NCSC) and other relevant regulations. IT resources include hardware (computers, servers, peripherals), software (licensed applications, operating systems), network equipment (routers, firewalls, wiring), and IT personnel. The integrity of all IT resources is critical to the successful operation of SP's business. All computer equipment, peripherals, and software are Simple Pharma's property and are provided for business purposes. Proper use and control of computer resources is the responsibility of all employees. Intentional or reckless violation of established policies or improper use of Simple Pharma's computers will result in corrective action up to and including termination.


This policy helps us:

  1. Reduce the risk of IT problems
  2. Plan for problems and deal with them when they happen
  3. Keep working if something does go wrong
  4. Protect company, client and employee data
  5. Keep valuable company information, such as plans and product designs, secret
  6. Meet our legal obligations under the General Data Protection Regulation (GDPR)     and other laws
  7. Meet our professional commitments towards our clients and customers


  • Head of IT – is responsible for the overall IT security strategy     and will also act as the data protection officer.
  • IT Consultants – help plan and deliver SP's IT infrastructure.

Review Process

This policy will be reviewed annually to ensure relevance and alignment with any IT infrastructural updates.

Information Classification

We will only classify information which is necessary for the completion of our duties. We will also limit access to personal data to only those that need it for processing. We classify information into different categories so that we can ensure that it is adequately protected and that we allocate security resources appropriately:

  • Unclassified: This type of data is freely accessible to the public (i.e. all employees/company personnel). It can be freely used, reused, and redistributed without repercussions. Examples might be first and last names, job descriptions, or press releases.
  • Internal-only: This type of data is strictly accessible to internal company personnel or employees who are granted access. This might include internal-only memos or other communications, business plans, etc.
  • Confidential Information: Access to confidential data requires specific authorisation and/or clearance. There are three main types:
  • Employee confidential: includes information such as medical records, compensation, etc.
  • Company Confidential: includes information such as contracts, business plans, passwords for critical IT systems, client contact records, accounts etc.
  • Client confidential: This includes personally identifiable information such as name or address, passwords to client systems, client business plans, new product      information, market-sensitive information etc.
  • Restricted data: Restricted data includes data that, if compromised or accessed without authorisation, could lead to criminal charges and massive legal fines or     cause irreparable damage to the company. Restricted data might include proprietary information or research and data protected by state and federal regulations.

Access Controls

SP operates a transparent culture where reasonably possible. A 'need to share' rather than a 'need to know' basis with respect to company confidential information. This means our bias and intention is to share information to help people do their jobs rather than raise barriers to access needlessly.

As for client information, we comply with the GDPR 'Right to Access'. This is the right of data subjects to confirm whether we are processing their data, where we are processing it and for what purpose. However, in general, to protect confidential information, we implement the following access controls:

  • To access confidential information, all employees must go through the multi-factor authenticator process
  • If the information is strictly confidential, it will be stored in an area with limited access.

Security Software

To protect our data, systems, users, and customers, we use the following systems:


Firewalls are in place between the office network and the internet. All devices that access company information have firewalls enabled using the default settings. 1Password's random password generator and the secure vault are also used to ensure that the firewall password is safe from brute-force password guessing.


Windows Defender is used to ensure sufficient malware protection is provided.

Employees Joining and Leaving


When a new employee joins the company, we will add them to the following systems:

  • Microsoft 365 (Office, Emails, Teams, Teams telephony, SharePoint)
  • GitHub
  • HubSpot
  • BackHub (GitHub backup solution)
  • Freshdesk
  • 1password

Access levels will be varied by Job role. New joiners will also be required to attend mandatory IT security training.


Under SP's offboarding process, employees leaving will have their access privileges to the computer system revoked promptly.

Be alert to other security risks

While technology can prevent many security incidents, your actions and habits are also necessary.

The following things (among others) are, in general, prohibited on company systems and while carrying out your duties for the company and may result in disciplinary action:

  • Anything that contradicts our equality and diversity policy, including harassment.
  • Circumventing user authentication or security of any system, network or account.
  • Downloading or installing pirated software.
  • Disclosure of confidential information at any time.

Backup, disaster recovery and continuity

SP uses GitHub to store the majority of its business-critical information. SP use Backhub (authorised software by GitHub) to back up all data stored in GitHub every 24 hours. As an additional safety measure, we back up information stored in Backhub quarterly.

In the case of a disaster, business-critical information can be recovered and restored from either Backhub or SharePoint to ensure the business continues.

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